Privacy Policy

This Privacy Policy explains how SofaAI Studio collects, uses, retains, and protects information related to our AI software platform and developer tools.

We may collect information that users provide directly, information generated through platform usage, and limited technical information needed to operate and protect the service.

Account information may include name, email address, company or project name, support messages, account settings, and other information submitted when requesting access or support.

Usage data may include request counts, service activity, metering records, dashboard interactions, rate limit events, and related diagnostic information used to provide and improve the platform.

Payment information is processed by third-party payment processors, and SofaAI Studio does not store full card details.

We may receive limited payment-related records such as transaction status, plan selection, invoice references, and support information needed for account administration.

We may use cookies or similar technologies to operate the website, remember preferences, improve performance, and understand aggregate usage patterns.

We use information to provide platform access, process support requests, manage accounts, measure usage, improve services, prevent abuse, and comply with operational or legal obligations.

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce policies, and meet legal or operational requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security.

We may use third-party service providers for infrastructure, payment processing, analytics, communication, and support operations. These providers process information according to their own terms and privacy practices.

Users accessing SofaAI Studio from outside the location where our systems or providers operate understand that information may be processed in other jurisdictions.

You may contact us to request access, correction, or deletion of certain account information, subject to applicable law and operational requirements.

Privacy questions can be sent to support@sofa.spcoai.tech.